Writing collection letter to a customer can be scary. How to ask for money owed without coming off as rude and annoying?
Direct and to the point
Customers don’t read long mails; so the amount and due date should be be in bold and in the first sentence of your collection letter. I usually recommend to add it to the subject of the mail or the letter title.
“Our record shows that you have 2 unpaid invoices with us with a balance of $12,563, 30 days past due.”
Provide a payment method with the collection email/letter
Provide the details!
Your collection letter is a reflection of your business, remember that your letter is to persuade someone to send you money. Your wording and tone are critical, especially if this is a customer you want to continue to do business with. Always assume the customer will pay.
I personally finish with something like “Sending payment reminders for past due invoices is my least favorite part of the job! We love your business and hope that you will rapidly remit these invoices.”
and don’t forget to sign!